Our money-back guarantee
Clear rules on refunds and revisions, so you know exactly where you stand before you order.
Late delivery
If your paper arrives after the deadline, you get a full refund.
Cancellation
Cancel before work starts for a full refund. Cancel after work has started for a partial refund that reflects the work done.
Free revisions
Request changes within your original instructions, at no cost.
Guarantee questions
How do I request a revision?
Open the order in your dashboard, choose Request Revision and describe what needs fixing. Revisions within your brief are free.
How do I request a refund?
Contact support from your dashboard or email support@stemdonkey.com with your order number and the reason.
What if requirements change after I order?
New requirements are not free revisions, but tell us straight away and we will explain the options.
Does the guarantee cover rush orders?
Yes. The late-delivery refund applies to every deadline.
Order with confidence
See your price first, then pay. Your guarantee applies to every order.
Order Now