Last updated: June 2025
STEM Donkey ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
When you create an account or place an order, we collect:
We do not share your personal information, order details, or identity with any third party other than the expert assigned to your order — and only the information necessary to complete your assignment is shared. All experts are bound by confidentiality agreements.
We do not share data with universities, academic institutions, or any regulatory body.
We use industry-standard security measures to protect your data, including encrypted sessions, secure password storage, and HTTPS across all pages. Payment processing is handled by PCI-compliant third-party providers.
We retain your account data for as long as your account is active. Order files are retained for 60 days after delivery, then deleted. You may request deletion of your account and associated data at any time by contacting us.
We use session cookies to keep you logged in and to maintain your order form state. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this will affect login functionality.
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@stemdonkey.com and we will respond within 14 days.
We may update this policy from time to time. Material changes will be communicated via email or a notice on the platform. Continued use of the service constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us at support@stemdonkey.com.